Below you will find a
list of the most frequently asked computer-related questions by both new and
advanced users. Current programs often bring with them quirky behaviors from
your computer, therefore, no question is trite. If it is important to you, I
will deal with it here.
This page is arranged according to question frequency. If you have new questions,
please e-mail them to me at the link shown below. I will include your answers
in my updates of this page. Thank you for dropping in.
1. What is so great about Windows XP?
Just that it changes almost everything. All the new personal computers come with it already loaded, so most new users will never know the crashing and locking up which was a regular feature of ME and even 98 Second Edition. The main problem with prior versions of Windows was that the user could install almost anything and Windows would be blamed for what ever conflicts resulted. Not this time. XP spots the conflicts at the moment of installation and spits them out. In my case, I had to go to the internet and download almost twenty new drivers to suit all my existing programs before XP was happy. But now it works so smoothly, I feel like I am watching a beautiful film instead of working at the computer. The colors are truly deep and soothing. Not one crash in two weeks since I installed it. Worth it? Absolutely! 2. Can
I open more than one browser at a time while I am online?. You can open as many browsers
as you like at a time. There are several good ones. Internet Explorer
seems to be winning all prizes at present as it can do literally everything.
I have grown to rely on it. Netscape ,
however, offers a solid and efficient mail system . (but you cannot use it in XP as it presents a conflict.) The cleanest browser of
all is Opera which loads more quickly than I can say, and is pleasing
to the eye. You can download it HERE. Also install the MSN browser which you can get from Microsoft.com It is well designed, free and easy to use once you get the hang
of it. It also gives you another free email name so you can retrieve email from any country. Downloading from
one browser while surfing the web on another while getting your mail on a third is possible, although you might need to invest in more memory and perhaps a new video card from your local fix it shop. One reason for buying a new computer every four
years or so, is that inventors are working night and day to give us shiny new
functions. The older computers were not designed to respond to these gizmos.
You can easily sell your old computer to someone who wants only to do email
and word processing. There are lots of people learning these skills. You can
give your friends a great deal while enriching your own web experience. But if you install new funcions into your existing computer, you can achieve a lot. Your call.
3. How
do I place a shortcut onto my desktop? Right click
into the blank space on your screen. Select new and then shortcut.
a window will open; hit browse. Go to C drive and then go to Program Files
or Programs. Click on Programs and find the program you want your shortcut to
open. Click on the name of that program and it will open. To find a shortcut
to Word for example, the program to open would be Microsoft Office and then
search within that window for the square icon which has a big W on it and click
on that then say yes yes yes to all the questions that follow. The icon will
pop up on your desktop within a couple of seconds. Then when ever you click
on that icon, Word will automatically open. Voila! If you want your desktop
to always look orderly and alphabetical, right click on the blank space of your
desktop, click on arrange by name. YOU CAN DELETE any icon you want to on your
desktop if it has a little arrow on it, as that arrow indicates it is a shortcut
to a program. If it does not have an arrow, it is the program. Microsoft will
not allow you to delete the essentials such as My Computer, Internet Explorer however. The way you delete an icon you do not want is
to right click and hit delete. You follow the same process to cut and paste.
Every time a drop-down menu opens, read it. It is trying to give you new functions
based upon which new programs you have added or updated. If you are seeing
lines under your links and icons and if that bothers you as it does me (too
much clutter) right click on the big blue E on your desktop. Left click onto
"Properties" left click onto "Advanced" scroll down to "Underline" and click
"Never". That should clean it up. 4. How
do I change the colors of my title bars and the type of fonts on them? Right click in the blank
space on your screen. A drop-down menu will open and if you look way down on
the bottom of it you will see the word Properties. Click on that. A large
window will pop up. Go to the tab at the top which says Appearance. The
first color block showing will be the color which surrounds your icon titles
on your desktop. Which ever color you select there will be the color that defines
the title of your desktop icons. Choose the one which looks best with your chosen
background. The window at the left side has a little black arrow on it. When
you press that all the other color choices pop up. The most important ones are
Active Title Bar and Innactive Title Bar. As these are the bars
you are looking at all of the time while you are word-processing or surfing
the web. Make sure you choose colors which are pleasing to your eye and which
give you an emotional lift. One tip is to make Tool
Tips red with white font. It shows up more easily when you are trying to
get an answer quickly. Another is to choose Selected Items then choose
yellow with black font so you can see downloads begin and end without eye strain.
Then, when you have arranged the appearance of your computer to suit yourself,
click save as and type your name, such as Mary's Scheme then hit
apply and then OK. Should you ever have a crash and your computer defaults to
the original scheme you simply go again to Properties and Appearance and select
Mary's Scheme and like magic, all is familiar. 5.
How do I select my own background and screensaver? Again, go to Properties
as above and then Appearance. This time to to the Background tab or the Screensaver
tab. Scroll down until you find one which pleases, then hit apply and then ok.
That's all there is to it. There are lots of choices stored there, so have fun!
You can also go to Webshots
and download their excellent package free. 6. How
do I do a monthly cleaning of my computer's system? Go to your Start button
then to Programs then to Accessories then to System Tools
then to Defragment and then run start. If you are using Windows
95 or before, select scan disk, run that
and then defragmenter and run that. The first time you do it, it could take
an hour or more. After that it will be speedier, depending upon how
much you use your computer and how new it is. The first time you run the wizard on an older computer,
it will ask you to select dates for running it. Select the 28th of the month
at dinnertime and make sure it is selected for each month. At the very end of
this question session there will be a small button on the lower left which says
RUN NOW? You say yes. From that time on it will run whenever you wish in addition
to the 28th should you feel it needs it. If you have upgraded to the point where
you need a more powerful defragmenter, download Executive Software Disk Keeper
and also System Mechanic (google will find them). Or go to: IoloIt will take over your computer
and keep it spotlessly clean. Do not let the Executive Software Disk Keeper
run in the background, however. It will drive you nuts and slow you down to
a standstill. Just run it once or twice a month to suit your needs. 7. How
do I cut and paste? Why would I want to? Cutting and pasting are
real time and temper savers. If you have a picture or a paragraph of text which
exists in one place and you want to use them again or instead in another place,
you just hold down your left mouse button and keep it down until you have highlighted
the entire area you want to copy. Then you right click and choose copy. Go to
the exact place where you want it to reappear; (make sure your cursor is in
the distinct point where you want the new info to appear) a new page or an email,
etc. and go to edit and then hit paste. It's there! Now you see one of the huge
advantages in computing. 8. How
do I save pictures from the internet into my own computer? Is it free? You simply right click into
the center of the picture you want, select save photo or save target, depending
on which browser you prefer and then when a window pops up, choose the file
you want to save it into and give it a name which will help you remember which
photo it is and then hit save. It's there. And free. Before you do this make
a file called something like My Artwork within My Documents so you can find
it easily. 9.
How do I save music into my computer? First you make a file within
My Documents called My Music or the like. Then go to Emusic.com or any similar site. Choose a song to download as an example to experiment with and follow
the instructions for downloading. If you don't have Windows Media Player or Real Audio and you have a computer large enough to handle one or both, download a media player first. I like the Windows Media Player because it works with virtually all Microsoft Operating Systems. Music Match is wonderful and free and sensational Music
Match) Download the music you wish and it should play automatically
after downloading. The fastest site at which to find and order new cd's on the
web is CD NOW which has virtually everything
that has ever been recorded and ships over-night. Also ArtistDirect.com is a real find. 10.
How do I make a purchase on the internet? Go to a site like like Amazon
and buy a paperback or a cd just to practice and feel comfortable with the process.
When it comes time to choose a net name choose something simple like johnscott
and a password like xxxxxx for instance. All lower case, no spaces or punctuation
of any kind. Answer all the other questions Amazon will ask you
like where you want it shipped and the like. When the process is complete, print
the receipt they show you on the screen and file it in your internet purchase
file for future reference in case it comes bent or damaged in some way. You
should have your book or cd in just a few days. Be sure to store your net name and password in a small book for this purpose. And know where you hide it. 11.
How do I create my own a website? If you have pacbell you
have their software already in your computer with step by step instructions
on how to design your free website. If you have Netscape, they offer a similar
service in their "composer". Thirdly, you can go to http://www.geocities.com
and make a lovely page free there with their simple wizard. This page was written
in Dreamweaver + Fireworks which, if you want the best, can be purchased from
Macromedia on the web. It is expensive
but literally a dream to use. In Dreamweaver, what you see is what you get and
you do not really need to know html at all. It's got every luxury of high speed
web design plus it contains Allaire Homesite which is the very best editor in
the industry. The free ones are not dumb though. My website contains both. 12.
What is the best news on the net? I rely on Salon. It is beautiful to look at and is updated every few seconds so you can usually
get the news even faster than tv provides it. Find Salon at: http://www.salon.com
which also has a highly literate chat room called Table Talk which you have
to sign up for and then wait a couple of days while they check you out to be
sure you are not a hacker or a poseur, then they send you an e-mail saying you
are now a member. Very nice San Francisco e-magazine. 13.
What is the fastest most accurate search engine? It is Google. Very clear
graphics. No ads. Just the most pleasing search tool going. Get it at http://www.google.com
and when you do make it your opening page by going to options or preferences
in your browser and then typing in that blue address above. Then hit apply and
then ok. 14.
Do I need to learn html? What is it? Html is the acronym for
hypertext markup language. The language of the computer programer. If you want
to learn html there are lots of free tutorials on the net. But if you want to
design a website quick, just buy Microsoft Publisher at Office Depot or at microsoft.com
You don't have to know anything and you are online in less than an hour. Great
program. About $75 including a current rebate. Always install new programs from
My Computer/Control Panel/Add/Remove Programs. This way you know they
will enter on the correct path. 15.
How do I make a file? In any program, go to file
and then new and then folder. A folder called NEW FOLDER will pop up. Type the
name into it that you want and then click in the white space to lock it in.
Most new folders should be made within My Documents so you can find them easily. 16.
How do I send a photo by e-mail? After you have typed you
message look at the top and you will see a paperclip or the like which means
attachment. Click on that. A window will open, scoll to My Documents and then
My Pictures, select the one you want to send and then click. A copy of the photo
is now in your e-mail. Hit send. If you want to see how it looks to the recipient,
look in your sent file, click and there it is on your screen exactly the way
they received it. 17.
Why do some pictures take so long to download when I receive them in my e-mail? Because the person who sent
it did not reduce the size. If you send a full size photo through the e-mail
system, it can slow to a crawl. There are a couple of things you can do to avoid
this mistake. First, if you have XP, you have everything you need in the simple imaging and paint programs. If you have '95 or '98, you will probably need to download paintshop pro at http://www.jasc.com
free for thirty days to try. If you love it you can buy it for about $79 or
so. I recommend you get the cd in case you ever have a crash, you can reinstall
it. This program will make a photo any size you want with just a click. A photo
going over the net should normally be only about 3 X 3 inches in order to send
quickly. You can also reduce the size in your accessory file called Imaging
but it is not a really great and thorough program like paintshop pro. Most computers
do not come with a zip opener (insane) so if you cannot open your zip downloads
go to hotfiles.com and get the (see question 18) Winzip program. It is intuitive
and easy to use (another conflict with XP which has its own zip opener built in) 18.
What is the best source for freeware on the net? I feel it is http://www.hotfiles.com
because they rate their products by stars. If you see one with five stars, you
know millions of people love it. A lot of their software is free, some is a trial
version which allows you to try it for thirty days or so. Some you have to purchase
before using. Don't fill your computer up with junk though. Be discerning. Some
cheap programs and fonts can really mess up your system. 19.
What is the best photo editing program? Adobe Photoshop without
a doubt. You can order it at http://www.adobe.com.
It is expensive and difficult to learn but well worth both the money and the
time. The College Of Marin teaches beginners Photoshop as do most colleges.
Paintshop Pro is the beginner's Photoshop. Once you get Photoshop though, you
never use anything else. Another tip: because Photoshop does so much, there
are very few people who even know all it can do. To leap this chasm, subscribe
to Photoshop User. It is expensive, about $99 per year but it tells you every
little thing. They also sell videos of how-to's for about $28 each and a three
pack for about $75. 20.
What is the best photo sharing site on the web? I say shutterfly. Easy,
quick and wonderful free software. The whole thing costs nothing. They hope
to make their money by printing copies for you of photos others send to you
by the net. I hope they do because I use the site daily and I find it better
than all the others combined. You can download their free software at http://www.shutterfly.com 21.
What about viruses? There are several programs
which profess to block viruses. The Pentagon has been hacked. So has Microsoft.
The best protection you can get, however is a trustworthy internet provider
such as your telephone company. They routinely test for viruses before any of
them can reach your site and in my opinion, this is the best service you can
buy. McAfee Virus Scan Online provides excellent virus protection and can be instantly downloaded. It costs about $24 per year. If you purchase Norton Antivirus at http://www.symantec.com
be sure you get the one which is compatible with your system. For instance Windows
ME cannot use Norton 2000. Creates havoc and shut-downs and indescribable misery.
It can, however use Norton 2001. Go figure. 22.
What font manager should one use? You should never have more
than one hundred or so fonts installed in your system. If you are a graphic
designer however, you probably have about 3000 which causes anything from sluggish
computing to total instability. The finest font manager available is Adobe
Font Manager Deluxe available at http://www.adobe.com
under text. If you have more than one hundred but less than one thousand, Corel
makes a nifty one included in their 10,000 clip art package for about $20.00
which is easy to use (drag and drop) and constantly searches for every font
in your system and displays what each one looks like in a number of sizes. Great
fonts sites are http://www.fontgarden.com
where you can download new free fonts daily. Another innovative site for Frank
Lloyd Wright fonts as well as Picasso and Matisse is http://www.p22.com
The work of a group of talented California font designers can be found at http://www.emigre.com
The last two are expensive (from $29 to about $120 each) but they will make
your work look like you paid a designer thousands of dollars to design and have
it typeset for you. 23. Do
I have to use Internet Explorer just because it is in my computer? You may prefer Netscape
and use it most of the time, or you may be on AOL and think that is sufficient.
But you should, after you are already on the net, double click on your big blue
E Internet Explorer icon on your desktop and surf the net there at least
once a month. Reason being, you will fail to receive your automatic Windows
Updates free unless Internet Explorer is open once in awhile. Go to your start
button after you are already on the web and select Windows Update. It
takes awhile to come up because it has to evaluate what system you have and
what new fixes you need. The update site will automatically check everything
you really need and you can also check anything there you might want like new
fonts or clipart utilities. Then hit download and before you know it, your computer
works like new. A note here about upgrading your software: as long as you upgrade from within Microsoft the operating system you own (windows 95 or 98 or ME for example) you will be fine. If you decide to purchase an entire upgrade however, from 95 to 98 for instance, there is a danger you will lose the use of some of your peripherals such as scanners or printers. The reason for this behavior is that different operating systems require different drivers. You can usually download the new driver from the internet quickly, but in some cases, the manufacturer of your printer or scanner does not have the driver ready yet. That can be a problem. Before you go from 95 to 98 or 98 to ME, talk to a tech online and be certain the right drivers are available. HP cannot serve Windows ME on several of their scanners. Canon's N122OU works perfectly on ME however. XP is another animal altogether. Check out all your programs to see if they have the drivers for XP before installing it.
24. How
do I know when to use .jpg and when to use .tif? What does all this stuff mean? The three letters which
follow the names of your files designate what they are. .txt for instance means
text. .doc means a Word document. .pub means it is a Publisher document. mp3
is a music file and midi is a music file which is rendered by a midi synthesizer. .jpg means the item is
a picture or a photograph and it will look good on the web. .tif means the item
is a picture or a photograph which, some professionals feel, looks better when printed. If you are
not sure, save it as a jpg because you can always change your mind about clipart
or pictures later. A .gif is a vector formatted image but should never be used for photography. .jpgs are condensed to take up less space and are readable by all web browsers. That is the reason most images sent over the web are in a .jpg format. Because you get only what
you are searching for and immediately. For example, say you are searching for
a way to make an object look like chrome on the web. You would look for chrome
effects. If you put those words within quotation marks, you will get just
that. If you do not, you will get every article about chrome and every article
about effects including special effects in film as well as what you are looking
for. A lot more time consuming and frustrating, yes?
One caveat: Error Reporting. It can drive you nuts. To disable it follow these steps:
Start Button, Control Panel, Performance & Maintenance, System, Advanced, Error Reporting, Disable. Finito.
Digitized photography becomes more obviously digitized when you enlarge it. The place to enlarge a photograph is in the scanner, before you send it to your editing program. In the scanner you can change the look of the photo, the size, the shape, crop, everything. After you do all of that then send it to Photoshop. Remember, you can always make an object smaller in your computer. It will always look good. Not so when you want to make it infinitely larger.
27. How can I adjust my screen for optimum and comfortable viewing?
Go to the link at the very end of this paragraph and you will immediately be given a reading of your current settings and clear instructions in adjusting them. The following site is best viewed on Internet Explorer at a screen resolution of 1024 X 768. CLICK HERE
28. When I receive an e-mail attachment in Netscape, I cannot figure out how to open it. HELP!
In Netscape, there are a few quirks you must accommodate if you enjoy using their excellent mail program. One is that the attachment is shown as a file near the bottom of the message, and that would appear to be the logical place to double click. But no! You must click on the paper clip at the top of the message to open word attachments, some jpg files, etc. Curiouser and curiouser!In my opinion it is Yahoo Instant Messenger (although the little one which comes with the msn explorer browser is quite good too) for the following reasons: no advertising, no spam, clear clean graphics and dependable service. The program is free by going to Yahoo! and signing up for e-mail. Once you choose a name and a password your site will pop up. Look for the link to Yahoo Instant Messenger and download it (click download) into your system. This takes only a couple of seconds. When it asks if you want the Yahoo "companion" say no. (It is a bar which stretches across the top of your browser and in my opinion, takes up too much space which leaves you with an effectively smaller screen. After you get it installed, notify those friends you choose to install it also. Then you both list each other as friends and before you know it you are talking to each other free on the net every day.
33. Where do I take my computer to be repaired in Marin County?
There is a great little shop to the left of Office Depot on Anderson Drive, just before you reach the entry to 101 South, called CompuCure. They charge $40 to analize your situation and advise you as to estimated cost to bring it back to as close to new as humanly possible. They do let you know, however, when it comes to old computers, there is a law of diminishing returns. The older it is, the less money you should put into it. There is also a strong possiblity that you will lose some programs or documents in the process of cleaning your old computer up, so save onto disk whatever you cannot live without before taking it there. Right now, Pacbell.net gives you a brand new heavy-duty computer for signing up with them for dsl service @ $59 per month for I believe, three years. Can't beat that. Best Buy is offering a brand new E-Machine with XP pre-loaded for $399. Might be a good time to take the plunge.
34. Why would I need a zip drive and what exactly is it?
When you get to the point where you think you might need another hard drive (yours is getting full) you can buy a parallel port hard drive from Buslink for around $200. Installs in about fifteen minutes. I am testing one now. It is a 20 gig unit. I will report to you in a month about my final opinion. For this parallel drive, you do not have to open your computer and you do not need any disks. You just plug it in to a usb port (small rectangle) in the back of your computer. Or you can purchase a parallel jaz drive from IOMEGA. It costs about $250 and holds big fat disks (2 gigs) which handle huge files of music or photographs or your great American novel. Iomega also sells smaller (called zip) drives (100 megs) for about $125. They hold seasonal sales on their website as well as offering coupons at the various retail stores like CompUSA, Office Depot and BestBuy. The way a zip or jaz drive integrates with your system is that it plugs into the back of your computer where your printer cable normally fits. The software assignes a drive letter to the jaz. Then the zip drive cable plugs into your printer so that whichever disk is in the Iomega, your computer sees it as though it is your C (hard) drive or your A (floppy) drive and prints normally from your keyboard command. No limit to storage space from that day on. Easy, quick and dependable. I ran into a little trouble with mine after about two years. Iomega replaced it, no questions asked. Great company. There are, of course, other zip drive manufacturers, but for my money, Iomega was the first and remains the best.
35. Why not just pick up pen and paper and forget all of this technology?
One reason is that research is a snap on the net. Another is that news travels faster and cleaner than on tv. Although everything one reads on the net is not accurate, it is not always false either. You are left to draw your own conclusions, which is not always the case on tv. Communicating with people of all ages always keeps one open-minded as well. Three good reasons to sharpen your mind to the new.
36. How does one learn all of this?
Most of what is printed here is already in the help section of your computer and your installed programs. Also The San Francisco Chronicle, (and many other papers) on Mondays, runs, in the Technology Section by David Einstein of Hughes Digital Tool. I always clip and file every one of his columns. He will tell you about new programs. What to delete from your computer. What to add. Keep in mind though, that not all new programs are bug-free. Don't ever download any beta program unless you are highly advanced. Betas are by definition not yet ready for distribution.
37. When I save documents or download programs, I often have no idea where they end up.
When you save or download, a little screen will pop up which tells you where the file is going to be placed. You can at that time see where the computer plans to put it. If you do not want it to go that location, you can backspace over the file shown and type in the one you want or choose a new file to put it into. (New file is an icon of a file with a little star or sparkle on it in all file location pop-ups) You can click on that and name it then hit save and you will find your download exactly where you told it to go. (aol sends all downloads to its own download file - search there if you are on aol.) If My Documents is getting full of disorganized documents, make files right there by going to file at the top left of your screen and choose new and then folder. A new folder will pop up within My Documents. Right click on it and hit rename. Type in whatever name you like. Left click into the white space to lock in your new choice afterward, to keep it from reverting to "new folder" status. From then on you can tell your computer to save into that file, if you wish. I have a file called "A Sort" in My Documents where I dump everything I have not yet looked at and which I can deal with later. I also have a file called "My Downloads" "My Cd's" etc. Get the idea? Do not save programs to your desktop. You will soon be too confused to remember what each icon means if you take that route.
38.
Is there a dependable program for reading mac documents in a windows PC?
Yes, it is called MAC DRIVE 2000 from MediaFour and you can
read about it here.
I bought mine at CompUSA for about $50 retail, and there is a trial download
on the net. If you are part of an educational institution, there are special
prices given up front from the MediaFour website. The program works perfectly
and instantly. You just slip the mac floppy into your A drive and you see it
just as though it were in a mac with the correct font and everything. You can
then save it into your own PC as a word document, making any changes you wish,
or you can copy it and save it onto another floppy, be it mac or pc format.
If your Internet Service Provider is SBC or MSN or AOL or Earthlink, you can access your email from anywhere in the universe. If it is another more obscure firm, try Molly Mail. MollyMail It is secure and you can set up your name and password to be the same as the one you use at home. You can set up folders there for holding mail you might want to read later, or for photos you want to install into your computer when you get home or music you've heard that you like and want to be able to find again. Whatever. Keep in mind that if you have earthlink or prodigy, you can go to their site on the web and pick up your mail there from any country in the world. Not so with Pacbell. That's where MollyMail really comes in handy. The first thirty days are free and then the service costs about $29 per year. Well worth it. NOTE: if you are at a public computer i.e. library, web cafe, etc. be certain to sign out of your mail sites completely. If you do not, the next person who uses the computer can get right into your stuff. Really.
42. What is the best new product?Don't laugh...it is a screensaver. The most beautiful tiny acquarium I have ever seen. Clear, realistic and calming. You can show it full screen while you negotiate over the phone, or you can play it small on your screen while you do other work. Like a picture within a picture. You can test it free at SereneScreen and when you decide you really want it, purchase and download it right then for $19.95. They do not know me. I do not get paid for this stuff. I am just a geek who loves computers. Perhaps you will too.
There is a key on your keyboard up near the F12 key entitled Print Screen. You tap on that key once and then go to your paint program which is at start, programs, accessories, paint. Click on paint and when the program opens, click on Edit and then Paste. You will then see the page you were looking at on your browser. Hit File then Print. The page will then print. Magic. If
your question is not answered above, e-mail me here See you on the
net! Sharron Belson My Favorite Links: The Marin Poetry Center Website
Central
California Poetry Journal
Please note: Most sites listed above provide programs for both
the PC and the Mac however these support programs are designed primarily for
the PC. This page is updated weekly so please bookmark it now and check back
regularly for new changes on the web.
In the Subject of your email, type Tech Page.